How this website handles information.

Contact and enquiries

Contact privacy@careborne.app with privacy questions, or hello@careborne.app about the service.

When you send a demo enquiry, we process your name, work email, organisation, service type, approximate number of settings and any optional phone number or message. We also include the originating website page and any selected package reference.

This information is used to respond to your request and discuss the service. The basis for this processing is our legitimate interest in responding to business enquiries. Submitting an enquiry does not sign you up for marketing.

Please do not include children’s names, care records, health information or other sensitive case details. The public form is not a channel for operational safeguarding concerns.

Receipt and delivery

The website sends your enquiry to the Careborne platform. A receipt is shown only after the platform confirms acceptance. If receipt cannot be confirmed, the page explains that and offers email contact. A receipt confirms acceptance for follow-up, not delivery to an individual’s inbox.

The browser stores a random retry key and a one-way fingerprint of the enquiry in session storage to help prevent duplicate submissions. It does not save the enquiry text in that storage. The retry record expires for reuse after 24 hours and is normally removed when the browser session ends.

Optional analytics

If you allow analytics, we measure service selection, product-tour interaction, form starts and accepted enquiries. Events contain a random event identifier, an approved page path and, where relevant, a service type or tour step. They do not include enquiry text, names, email addresses, package references or URL query strings.

We do not send these events before you consent. Use Cookie settings in the footer to change your choice. We do not backfill earlier activity after you consent.

The careborne_analytics cookie remembers your choice for up to one year. It is not an advertising identifier. Your browser and the services handling requests may also disclose connection information, such as an IP address, for delivery and security.

Access, retention and service providers

Enquiries are handled by authorised people following up your request and by service providers supporting hosting and email delivery. Request current information about recipients, retention periods and any international processing from the privacy contact above. We do not claim that every website or AI processing activity takes place in the UK.

Enquiries should be kept only for the response and related sales follow-up, subject to applicable record-keeping obligations. The platform’s configured retention schedule and relevant processing arrangements must be confirmed for the service you use.

Your rights

You may ask for access to, correction of or deletion of your personal information, or object to or ask us to restrict relevant processing. Where processing is based on consent, you can withdraw it. Rights depend on the circumstances. Contact the privacy address above to make a request.

You can raise a concern with the Information Commissioner’s Office.

Platform records and AI

This public website does not provide access to care records or run AI on your enquiry. Before using platform features, review your organisation’s agreement, processing terms and the current AI data-flow information. See Security and responsible AI for procurement questions.